FAQ

Frequently Asked Questions (FAQs)

1. What makes Kausarshop unique?
At Kausarshop, our customers are our inspiration! We’re dedicated to delivering an extraordinary shopping experience. Our curated collection is designed to meet every need of your furry friends, ensuring you have everything for their happiness and comfort. Your satisfaction fuels our passion!

2. How do I place an order?
Placing an order is simple! Browse through our website, select the items you want, and add them to your cart. Then, proceed to checkout and choose your payment method. We’ll handle the rest!

3. Do you offer free shipping?
Yes! We’re proud to offer free shipping on all orders, with no minimum spend required. Free shipping will be automatically applied at checkout.

4.How long does it take to receive my order?
Your total delivery time will range from 9 to 12 business days, which includes our 1–2 business day handling time and 8–10 business day transaction processing. You’ll receive a tracking number once your order ships.

5. What are your business days and hours?
Our business days are Monday to Friday, and our business hours are 9 AM to 5 PM.

6. Can I track my order?
Absolutely! Once your order has been shipped, we’ll send you a tracking number via email so you can track your package and stay updated on its delivery status. You can also visit our "Track Your Order" page for more details.

7. Do you ship internationally?
Currently, we only offer shipping within the USA

8. What should I do if I have an issue with my order?
If you encounter any issues, we’re here to help! Contact us via live chat, email at support@kausarshop.store, or visit us at our store. Our team will resolve any problems promptly to ensure your satisfaction.

9. Can I cancel or change my order after it’s been placed?
We process orders quickly to get them to you as soon as possible. If you need to cancel or modify your order, please contact us immediately, and we’ll do our best to assist you before the order is dispatched.

10. Do you accept returns or offer refunds?
Yes! We offer a Refund Policy for items that meet the return criteria. If you’re not happy with your purchase or need an exchange, please contact us within 14 days of receiving your order, and we’ll guide you through the process.

11.What is your return policy?
We offer a 14 day return policy with free return shipping.

12.How can I return a product?
You can return a product in-store or by mail. Contact our chatbot for return instructions, which will be included in the package.

13.Are there any restocking fees?
No, we do not charge restocking fees.

14.How long does it take to receive a refund?
Refunds are processed within 10 days of receiving the returned product.

15.Do you accept returns for all types of products?
Yes, we accept returns for defective, non-defective, and broken products.

16.How do I get in touch with customer support?
We’d love to hear from you! You can contact us in the following ways:

Live Chat: Available on our website

Email: support@kausarshop.store

Phone: +1 (737) 282-1863

Physical Address: 5900 Balcones Drive, Austin, Texas 78731, United States